DELIVERY AND RETURNS

 
DELIVERY INFORMATION

Small orders sent via parcel carrier delivered to door (small format, less than 4m²).

Large orders are delivered on a large curtain sided lorry with a tail lift, kerbside only.

In both cases the driver cannot assist with moving goods into your property.

DELIVERY METHODS

Small orders sent via parcel carrier delivered to door (small format, less than 4m²).

Large orders are delivered on a large curtain sided lorry with a tail lift, kerbside only.

In both cases the driver cannot assist with moving goods into your property.

ACCESS ISSUES FOR LARGE PALLET DELIVERIES

Low hanging trees and bridges.

Narrow roads, gateways, cars on either side of the road.

No turning point for the delivery vehicle.

Unfinished tracks and roads.

Lack of solid and flat surface to unload.

Gravel driveways.

If access issues are not advised and/or delivery cannot be made due to unattendance at delivery, a re-delivery charge may be applied.

CHECKING ORDERS

The goods must be checked upon receipt.

Once unloaded, the goods become the responsibility of the receiver.

Please notify us within three working days if there are any issues to allow us to resolve as quickly as possible for you.

DELIVERY TIMES

Any time between the hours of 9:00-17:00 (ETA's cannot be provided).